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6Jun

Hainan Airlines achieved a net profit

Financial dataHainan Airlines’ financial data is also an important indicator of its health and development potential. The main financial data includes operating income, net profit and operating costs.

Operating income: In 2022, Hainan Airlines’ operating income will reach approximately 50 billion yuan, a year-on-year increase of 10%. This growth was mainly due to the resumption of international routes and the recovery of the domestic tourism market.

Net profit: Despite the impact of the global epidemic, of nearly 1 billion yuan in 2022, demonstrating strong risk resistance and operational resilience.

Operating costs:

Hainan Airlines actively controls operating Philippines Phone Numbers costs through measures such as optimizing routes, improving fuel efficiency, and streamlining operating procedures. Data for 2022 show that Hainan Airlines’ unit operating costs dropped by 5% year-on-year.

customer service data
The quality of customer service directly affects the airline’s brand image and customer loyalty. Hainan Airlines has invested a lot of resources in this area and continues to improve service levels through data analysis.

Customer satisfaction: According to data from a third-party survey agency, Hainan Airlines’ customer satisfaction score has remained above 4.5 points (out of 5 points) all year round. It has received high praise from passengers in terms of flight comfort, in-flight catering and ground services.

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Member loyalty program:

The number of members of Hainan Airlines’ “Fortune Club” has exceeded 10 million. By analyzing members’ flight data and consumption habits, Hainan Airlines has launched personalized services and preferential measures, which has greatly improved member loyalty and satisfaction.

Complaint rate: Although it is difficult for. The Estonia Phone Number aviation industry to avoid customer complaints, Hainan Airlines’ complaint handling mechanism is efficient, and the complaint rate in 2022 will be less than 1%. The company quickly identifies and solves service problems. Through big data analysis to ensure that customer feedback is responded to in a timely manner.