Have you found new Prévost: We started offering online ordering as well as curbside delivery as an option for customers who wanted to stay in their cars in the parking space. Curbside service is now integrated with the online service, which is very convenient. Previously, customers had to call stores or order, and now they can order through the Five Guys Canada website. We also deployed more delivery service providers, and our delivery service sales are now 400% of what they were last year.
<h2>When it comes to your customers, has Lightspeed helped you maintain strong customer relationships during the COVID-19 pandemic?
Prévost: Because of COVID-19, we could band data Have you found new only open one register at a time. We were limited by the capacity of the restaurants, so we didn’t want to clutter our spaces. With Lightspeed, we were able to grab a tablet and wait in line or even go outside and start taking orders. It was something we didn’t even think we could do.
With large teams in different locations, how was the training process for new employees?
Prévost: It’s very easy for the team to use the cold calling vs warm calling which has better conversion rates basic iOS platform. Many of them have iPhones and iPads, so it’s easy. When you tell them how to delete or add a product, item, or modifier, you don’t need to show them twice.
Finally, how did you manage the safety guidelines and health procedures related to COVID-19?
, we chose to put fewer tables and chairs , which united states business directory customers appreciate? Have you found new
We’ve made sure that the necessary sanitation measures are in place in our stores. Five Guys is known for its strict brand . Standards for store cleanliness and food safety, And we apply the same standards . When it comes to sanitation measures.